This piece was written by Kayla Ohmes and Farah Habli, doctoral candidates in Higher Education Administration at Saint Louis University. “Promoting ‘Traditional’ Student Services to Degree-Seeking Evening Students: Examining barriers of your unit in reaching this growing demographic” was originally presented at the ACHE annual conference, November 2015 in Saint Louis, MO. We look forward to seeing you at ACHE 2016 in New Orleans for even more fantastic discussions.
There is a shortage of student services made available to students who enroll in evening courses. While daytime students have access to these offices with traditional 9:00 a.m. – 5:00 p.m. business hours, evening students often do not. These student services include but are not limited to: academic advising, career resources, Cashier/Bursar office, tutoring and writing assistance, disability/accommodation services, financial aid counseling, and student health services. While many institutions promote evening programs as flexible and convenient to the working professional and adult student, this flexibility often comes at a price – a campus full of student services offices that are closed by the time the evening student arrives to campus.
Examining Barriers of Your Unit in Reaching This Growing Demographic
This is a series of questions to consider when evaluating the student services available to evening students on your campus.
Remember, even small steps can make a big impact to these students. Consider the following:
1. A dedicated page on your unit’s website that specifically list the campus resources that are made available to evening students. Office hours, contact information, and campus address are helpful.
2. Consider working with your Parking and ID Card Services office to allow students to take care of these action items during their Orientation. This may require Parking and Card Services to stay open an additional hour or two in the evening, but with advanced notice (and this occurring only once a term), there is a greater likelihood to accommodate the request. From a customer service standpoint, this partnership among units goes far with the students!
3. Consider adjusting hours in your unit one or two nights each week. An hour or two extended into the evening can make a huge impact on delivering student services to evening students. This is particularly valuable in areas such as academic advising that aid in promoting meaningful student-staff interaction and fostering student success. Be sure to market the change to students as a way to emphasis customer service and a nod of recognition to the various roles your students are juggling (school, work, family, etc.).
Kayla Ohmes works at the John Cook School of Business at Saint Louis University and manages all aspects of Student Services and Academic Advising for graduate business students. She also serves as an instructor for a First-Year Experience seminar and is a doctoral candidate in the Higher Education Administration program at Saint Louis University.
Farah Habli is a graduate of the Lebanese American University, Beirut, Lebanon, where she earned master's degrees in Educational Leadership. Currently, she is a doctoral student at Saint Louis University in the College of Education, where she is pursuing her PhD in higher education administration. Her primary research focuses on recruiting and the mobility of international students to higher education institutions.
It’s time again to submit applications for ACHE’s annual Call for Awards! ACHE’s Awards and Honors are given each year to exemplary individuals and programs in honor of outstanding contributions to the advancement of continuing education.
If this is your first time considering applying for an award, you might be asking yourself why you should take the time to put together your nomination. Here are just a few reasons to go ahead and click “submit.”
Aren’t sure about which award is best for your purpose? ACHE offers awards or honors for several different categories designed to stimulate, encourage, and reward people just like you. The deadline to submit is April 30th, so get started on your submission today.
Open to: All members and non-members
The Leadership award is the highest award presented by ACHE and recognizes an individual who has made extraordinary contributions in leadership, theory, and practice in continuing higher education on a national or international level. The focus of this recognition is on contributions of a general nature that extend beyond Association activities.
Spotlight on a 2015 Winner: Dr. Susan Elkins has been working in continuing education for more than two decades. Currently, she serves as Chancellor of the University of South Carolina Palmetto College, a new USC system-wide effort that focuses on access, affordability, and flexibility of bachelor’s degrees delivered online and at campuses across the state. Elkins was previously honored with the Milton J. Phillips, Jr. Award for Outstanding Leadership and Service in Continuing Higher Education in Tennessee, and has been very active in numerous other professional and civic organizations throughout her career that have focused on student access and success.
Click to Find More Information & Submit
Meritorious Service Award
Open to: All members
The Meritorious Service award recognizes individuals for their outstanding leadership, performance, and service to continuing higher education at their own institution and within the Association for a minimum of five years.
Spotlight on a 2015 Winner: For more than eight years, Nora Felde’s impact has been felt in the registration department of the College of Continuing and Professional Education at Kennesaw State University. Felde’s passion for helping military veterans re-acclimate to civilian life led her to the role of the College’s military liaison. In this position, she is instrumental in assisting veterans and their spouses who qualify for educational benefits. Felde has assisted more than 50 service members in just two years.
Click to Find More Information & Submit
The Emeritus award provides recognition to Association members upon their official retirements from their major continuing education roles at their institutions.
Spotlight on a 2013 Winner: Ruth Bettandorff served for more than 25 years in a variety of teaching and administrative roles in continuing education in four states (Mississippi, Pennsylvania, Kentucky, and Georgia) and five universities. Bettandorff’s career was one of continuous growth and increased responsibility. She worked at private and public as well as regional and flagship institutions. She announced her retirement from her position as Assistant Vice President for Academic Affairs and Director of the Gwinnett Campus at the University of Georgia in 2013.
Rising Star Award
Open to: Staff from ACHE member institutions or organizations, or someone with sponsorship from an ACHE institutional or organization.
The Rising Star award recognizes individuals who are new to the field of continuing education and developing or contributing to the development of an outstanding program or division within a CE unit. Examples include contributing to a credit or non-credit program, a certificate program, or extending the audience of a program.
Spotlight on a 2015 Winner: Danielle Brown is the Professional Education and Outreach Director at the Kansas State University Salina Campus, a position she has held since April 2013. In her two years as the Professional Education and Outreach Director, Danielle has developed several new credit, noncredit, and certificate programs, expanding K-State Salina’s outreach both in the community and beyond.
Distinguished Program Award – Credit & Non-Credit
Open to: Institutional and Organizational members in good standing
Distinguished Program Awards are presented each year at the Association's Annual Meeting and Conference. Awards are presented for outstanding credit and non-credit programs that show innovation, originality, or success.
Spotlight on a 2013 Winner: The Experiential Learning (EXL) Scholars Program at Middle Tennessee State University was designed to enhance student learning through a comprehensive program of experiential learning activities by providing students with opportunities for hands-on experiences in their fields of study beyond the traditional classroom. The overall mission of the EXL Program was that students who participated in EXL through the completion of hands-on learning projects in their classes, external service-learning, internship activities, and/or campus community service projects would be better equipped to live productively and to think logically, critically, and creatively.
Creative Use of Technology
This award recognizes ACHE members for their innovative uses of instructional and distance learning technologies in lifelong learning. Both credit and non-credit programs are eligible for nomination, as are uses of learning technology for student services, research, marketing, or administrative projects.
Spotlight on a 2015 Winner: Leveraging underutilized technology resources, Regional & Continuing Education at California State University developed the Connect • Learn • Engage program to break down barriers caused by distance from campus and Connect campus faculty, staff, students, and their community. The program provided opportunities to Learn from experts from around the globe and encouraged people to Engage in the content using webinars, recorded academic forums, and student services presentations.
Older Adult Model Program
The Older Adult Model Program Award recognizes an ACHE member for a program or activity that provides outstanding learning opportunities and/or service to an older adult population.
Spotlight on a 2015 Winner: The Osher Lifelong Learning Institute at California State University San Marcos is a non-profit organization established to improve quality of life for adult learners over 50 years of age through higher education and the arts. The Osher program provides a wide array of educational programming taught by university professors and experts in their respective fields.
Outstanding Services to Underserved Populations
This award recognizes ACHE members for innovative lifelong learning programs that demonstrate outstanding service to underserved populations. Both credit and non-credit programs are eligible for nomination.
Spotlight on a 2013 Winner: In attendance for Murray State University’s 2012 Independent Living Conference were 125 foster teens, ages 16-21, as well as their foster parents, and social workers. During the conference, teens heard motivational speakers, all foster care alum themselves, who have gone on to become successful businessmen, judges, teachers, and musicians. The speakers shared relatable stories of growing up in the foster care system and how they overcame their obstacles. The foster teens came away from these sessions feeling inspired and hopeful for their futures.
Crystal Marketing Award
Open to: Institutional & Organizational members in good standing
The Crystal Marketing Award recognizes an ACHE institution that achieves significant results from a marketing communications tool through a print, broadcast or electronic medium. The strategic approach, quality of the work, and results achieved are important criteria in determining the winner.
Spotlight on a 2015 Winner: The On Track campaign created awareness of Kansas State University’s educational options to help adult learners get on track to a bachelor’s degree. The campaign included print material, radio spots and interviews, a television commercial, print and online advertising, a website, on-site informational sessions, and student story-based campaign messages. Of 42 university employees who attended informational sessions, as many as 13 applied for admission, were admitted, and enrolled in courses because of the campaign.
Dear ACHE Colleagues,
Spring has arrived! There’s so much happening around ACHE right now, and I thought I’d take a few minutes to update you on all our activities.
ACHE Regional Conferences and Meeting
Our ACHE regions continue to be busy with outstanding conferences. The Great Lakes, West, and Great Plains regions are to be congratulated for outstanding events and superior speakers. Still upcoming are the MidAtlantic and South meetings. Our New England region will meet this year in a blended format, with those unable to join in person able to participate virtually. ACHE is an all-volunteer organization, and I thank all of you for the work that you do to in the regions to provide ACHE members and friends with the most current and relevant information.
ACHE 2016 – New Orleans
Planning for the 2016 Annual Conference & Meeting is moving forward. The conference planning committee met in New Orleans at the Hotel Monteleone in early March, and we have some exciting and unique activities in the pipeline. We continue to receive proposals, and with our extended deadline of today, April 1st, I encourage each of you to share the great work that you are doing and submit a proposal. You can find out more about our Call for Proposals and submit your summary by clicking here.
Call for Awards
This year’s Call for Awards deadline is April 30th, so you still have plenty of time to nominate an individual or program for the great work being done in continuing higher education. Our awards are intended to stimulate, encourage, and reward outstanding contributions to the advancement of continuing higher education. Our individual awards categories are:
Our program award categories include:
You can find out more about our Call for Awards by clicking here, and remember, you have to be in it to win it!
Get Involved with ACHE – Become a Volunteer!
During my travels around the ACHE regions, I have heard one question again and again: “How do I get involved with ACHE? I want to do more but don’t know where to begin.” As a member-managed, all-volunteer organization, there are so many ways you can get involved, but we agree. We haven’t always effectively communicated what’s possible.
To rectify that, this Spring, we’re holding our first formal Call for Volunteers. Check out our ‘Get Involved’ page for details on what positions are currently open. You can then use the interest form on the same page to let us know how you’d like to participate. If you don’t see anything that interests you, then use the interest form to tell us what you would like to do. Working on one of the committees is a great place to start. Or you could get engaged with your ACHE Region. We look forward to hearing from you!
I’ll be traveling to Ocean City, Maryland for the ACHE MidAtlantic Regional Meeting on April 13, and then to Charleston, South Carolina for the ACHE South Regional Conference on April 18. I hope I see you there. And of course, I hope to see you in New Orleans in October for our 2016 Annual Conference & Meeting.
It may be spring, but for many of you I still need to say: stay warm and drive safely.
ACHE President, 2016
The ACHE Great Plains leadership invited A. David 'Dave' Stewart, retiring Associate Dean from Kansas State University Global Campus, to join attendees at their regional meeting and reflect on his years of service in higher education.
Dave shared with the group his experiences at K-State as their Global Campus led the way on significant technological shifts at the university, shifts that were simultaneously playing out at colleges and universities across the country. He described watching the development by students in their division of what would become K-State's learning management system, a system that the university as a whole later adopted. He then ruminated on changes he perceives are coming our way, changes for which he believes CE divisions will continue to lead the way.
When Dave returned to his office after the meeting, he took time to put fingers to keyboard to draft a thank you to the members of the Great Plains Region for their thoughtful invitation. Click the image below to view his message.
The 2016 ACHE Great Plains Regional Meeting was held March 3 & 4 at Southeastern Oklahoma State University in Durant, Oklahoma.
"How to Engage Prospects Through Your Inquiry Forms" by Mickey Baines was originally published at Fourth Dimension Partners.
What if there was a single question you could add to your inquiry forms that helped your recruitment team better engage your new inquiries? Well, I've not only written about it today, but I recorded a short video to demonstrate how to use it.
Our approach to inquiry forms are widely based on collecting data. That's what your student information system was created to do, and the "new" CRM's out there today have simply mimicked the approach.
In today's world of higher education recruitment, though, we need more than those basic questions; something that will help admissions tailor the message with prospects.
I've written before about the length of your forms, so I won't belabor the point today. But in our video blog, you'll see how this one question may allow you to remove several other questions on your form.
Click here to read the full post from Mickey...
Greetings from Framingham State University in Massachusetts. 2016 is upon us and the Spring semester is underway. For many, the excitement of seeing students back on campus and online has been overshadowed by financial concerns. Higher education institutions continue to find themselves financially challenged, and our continuing education units are being asked to increase their share of financial support. Alongside this, we often we see our role and value within the institution being questioned.
As a profession, we have shown ourselves to be adaptable and resilient. We excel at creative thinking and responding to business and community needs. We recognize and are responding to the expanding and diverse knowledge needs that are emerging in this era of rapid technology gains and disruptive shifts in global markets. We not only have a continuing role but a real opportunity for leadership within our institutions. However, we are not always successful at demonstrating the value and significant role that continuing education plays within our institutions in contributing to the well-being and improvement of the campus, community, state, nation, and even the world.
We need examples of best practice that our colleagues can replicate and that demonstrate our success at embracing new concepts, employing new tools, and forming partner¬ships that are appropriate for 21st century economies and societies. The theme for the 2016 ACHE Annual Conference and Meeting is Innovation, Transformation and Service in Continuing Higher Education: Creating Pathways to the Future. The conference theme is intended to demonstrate the many ways that continuing education is leading initiatives within their institutions. The 2016 Conference Call for Proposals is open and I encourage you to submit a proposal to share best practices and what is working for you with your ACHE colleagues.
Spring is also the time when the ACHE Regional meetings begin and I am excited about being able to attend all the regional meetings. I look forward to meeting you at your regional conferences to continue this conversation and to hear your thoughts on how ACHE can help you to continue to make a difference within your institutions, and to the communities and lives of those we serve.
Members and friends of ACHE met in St. Louis, Missouri, November 9-11, 2015, for the association’s 77th Annual Conference & Meeting. Here are some of the highlights from the meeting.
Click here to view the entire catalog from ACHE's 2015 Annual Conference & Meeting.
Breakout presentations at ACHE St. Louis encompassed a diverse array of topics, from connecting with your audience through social media to the power of mentoring and everything in between.
Click here to find these and other slideshows from our Annual Conference.
During the 2015 Annual Awards Ceremony, ACHE recognized outstanding individual and program accomplishment in continuing higher education. To find out more about each of our award winners, click here to view our 2015 Awards Program.
This award is the highest award presented by ACHE and recognizes an individual who has made extraordinary contributions in leadership, theory, and practice in continuing higher education on a national or international level. The recipient of the 2015 Leadership Award is Susan Elkins, Chancellor of Palmetto College at the University of South Carolina.
Meritorious Service Award
The ACHE Meritorious Service Award recognizes individuals for their outstanding leadership and service to continuing higher education at their own institutions and to ACHE over the years. The recipient of the 2015 Meritorious Service Award is Nora Felde of Kennesaw State University in Kennesaw, Georgia.
Rising Star Award
Winners of the ACHE Rising Star Award are recognized for being outstanding rising leaders and program developers at ACHE member institutions or organizations. They must have no more than five years of experience working in the field of adult and continuing education and have developed, significantly contributed to the development of, or extended an outstanding program or division within a continuing education unit. The recipient of the 2015 Rising Star Award is Danielle Brown, Professional Education and Outreach Director at the Kansas State University Salina Campus.
Graduate Student Conference Grant
The purpose of the ACHE Graduate Student Conference Grant is to provide financial support to graduate students interested in attending the annual ACHE meeting. The Association members believe that their interest and future contributions to the field of continuing higher education will help maintain the vitality of the organization. The recipient of ACHE’s 2015 Graduate Student Conference Grant is Beth Craig, Coordinator of Program Development in the School of Continuing Education at Eastern Illinois University.
Crystal Marketing Award
The Crystal Marketing Award is given annually and honors organizations achieving successful results from a marketing communications tool in print, broadcast, and electronic media. The strategic approach, quality of the work, and results achieved are important criteria in determining award recipients. Kansas State University’s On Track Campaign won for 2015; Harry Williamson, Director of Administration and Finance, accepted the award on behalf of Jo Maseberg-Tomlinson and Ron Jackson, Program Coordinators.
ACHE’s Distinguished Program Awards recognize outstanding credit and non-credit programs at ACHE member institutions.
Distinguished Program Award – Credit
For 2015, ACHE recognized Kansas State University’s Personal Financial Planning Program for excellence in credit programming. Erika Rasure accepted the award on behalf of Sonya Britt, Program Director.
Distinguished Program Award – Non-Credit
Oklahoma State University’s Leadership Development Consortium was recognized for excellence in non-credit programming. Sarah Williams, Program Coordinator in The Center for Executive and Professional Development, and Julie Weathers, Director of The Center for Executive and Professional Development, accepted the award.
The UFM Teen Mentoring Program at Kansas State University was recognized for excellence in non-credit programming. Valerie Coltharp, Special Projects Coordinator for the UFM Community Learning Center, and Linda Inlow Teener, Executive Director of the UFM Community Learning Center, accepted the award.
Creative Use of Technology Award
This annual award recognizes ACHE members for their innovative uses of instructional and distance learning technologies in lifelong learning. Both credit and noncredit programs are eligible for nomination, as are uses of learning technology for student services, research, marketing, or administrative projects. California State University – Chico, Regional & Continuing Education, was recognized for their program Connect • Learn • Engage. Clare Roby accepted the award on behalf of Jeff Layne, Director of Chico Distance & Online Education.
Older Adult Model Program Award
The Older Adult Model Program Award recognizes an ACHE member for a program or activity that provides outstanding learning opportunities and/or service to an older adult population. The Osher Lifelong Learning Institute at California State University San Marcos is this year’s winner. Sherie Cambra, Program Administrator, and Wendy Evers, Executive Director of Program Development and Community Outreach accepted the award.
"Continuing Education Evolution Hits 'Home' in UW State System" by Mickey Baines was originally published at Fourth Dimension Partners.
Continuing education & adult program units are ignored until they creep into the realm of traditional programs - or until an institution needs their cash flow. And in this case, it was both.
The University of Wisconsin Board of Regents voted to approve the ability of the UW Extension arm to officially grant degrees.
The UW Extension has been building interest and demand in its competency based education courses, but couldn't award any degrees for its students. With the Board of Regents vote, that all changes. The UW Extension plans to roll out a four-year degree in business and management by the end of 2016.
Many faculty and administrators across the state system have expressed concern about the decision. The fear is that the new degree programs the Extension may offer could create an internal competition for students and resources.Higher education enrollment forces institutions to change and adapt
Why would the state system allow the Extension to award degrees for programs already offered at other campuses? For these two simple reasons: the plateauing of enrollment, and the inability of branch campuses to adapt and evolve. It's a story magnified by the scale of the state system, but one told by many small private institutions in recent history.
Greetings from Framingham State University in Massachusetts. It was wonderful to reconnect with old colleagues and to make new friends and strategic connections at the 77th Annual Conference and Meeting in St Louis. I would like to extend a personal thank you and congratulations for an outstanding conference to Dr. Regis M. Gilman, ACHE’s 2015 president; the conference co-chairs Pam Collins and Tina Marie Coolidge; and the entire 2015 Conference Planning Committee. I found the content this year to be outstanding, with the speakers and presenters some of the most knowledgeable in the field.
And so we begin preparing for our 2016 Conference, which will take place October 17-19 at the historic Hotel Monteleone in New Orleans. One of the first responsibilities for a new ACHE president is to decide on the theme for the upcoming year and annual conference. For me, this was not a difficult task. I am excited to announce that next year’s theme will be: "Innovation, Transformation and Service in Continuing Higher Education: Creating Pathways to the Future." The 2016 conference will demonstrate the many ways that continuing higher education professionals are leading initiatives within their institutions and responding to rapid technological changes, the demands of a knowledge-based economy, and the disruptive shifts of changing demographics and learner needs.
Teaching, Research, and Service are the three primary functions for most universities. Service is the function that so often has to compete for attention and resources. We should not ignore the value and significant role that continuing education can play within our institutions in contributing to the well-being and improvement of the campus, community, state, nation, and even the world. For this reason, “Service” is included in the conference theme as we focus on how continuing education is responding to and meeting public service needs in the 21st century institution.
It is evident to all of us working in higher education that “Innovation” has become the catchphrase for 21st century academic institutions. Nationally and globally, innovation drives productivity, economic growth, and job creation, and creates a need for individuals who possess both intellectual knowledge and the skills to put this knowledge to work. Alongside this is an emerging cross-generational demand for customized education experiences together with a desire to integrate life and workplace experience and education into a tailored learning process. Included in this is the need to validate learning that is occurring in the non-credit environment.
Where is continuing education’s role in all of this? Increasingly we see our role and value being questioned within our institutions. Continuing to do what most of us are already doing is not going to work and may in fact result in our work being increasingly devalued. But if we can recognize and respond to the expanding and diverse knowledge needs that are emerging in this era of rapid technology gains and disruptive shifts in global markets, we will not only have a continuing role but a real opportunity for leadership. However, to be effective leaders within our organizations, we need to embrace new concepts, employ new tools, and form partnerships more appropriate for 21st century economies and societies.
Mark October 17-19, 2016 on your calendar now, and then take the first step in joining us in New Orleans by submitting a proposal to present. Click here for details and guidelines for this year’s Call for Proposals, or visit our website at www.acheinc.org and look for the Call for Proposals announcement under the "Take Note" section on our homepage. As one St. Louis conference attendee shared with us, our 2015 Annual Conference was one of the most informative and well-run conferences she’d attended in years, so don’t miss out on this top-notch professional development opportunity.
I am honored to represent the Association for Continuing Higher Education for the next year. If there‘s anything I can do to help you in your job or in your career, feel free to call me at 508-626-4034 or email me at firstname.lastname@example.org. I look forward to meeting you at your regional conferences this coming spring to continue this conversation and to hear your thoughts on how ACHE can help you to continue to make a difference within our institutions, our communities, and to the lives of those we serve.
I wish you and your loved ones a safe, peaceful, and joyous holiday season.
ACHE will hold it's first annual Emerging Leader Institute in Chicago, Illinois, June 13-16 on the campus of Loyola University Chicago. Announced during the ACHE Annual Conference in St. Louis, the Institute continues the association's commitment to investing in our collective expertise to engage in the ongoing development of continuing education leadership; mentoring new leadership with a combination of best practice and learning from the experience of seasoned professionals; and facilitating access to our international network of higher education experts.
The inaugural 2016 Emerging Leader Institute enables our best and brightest, whether new to the CE field or new to leadership, to learn, network and dialogue with a full agenda of national experts, as well as engage in guided career development.
In this three-day institute, participants will attend sessions led by leaders in higher education, as well as supporting seminars for a combination of practical and theoretical approaches to professional development.
$1950 for ACHE Members ($2450 for Nonmembers), includes program, room and board.
Interested applicants are asked to submit the following materials for consideration in the 2016 ACHE ELI cohort:
1) A 250-500 letter of introduction, providing background, including:
2) A resume or CV
3) A letter of recommendation from one of the following:
4) Letter of support to finance participation in ELI from your institution, OR a letter stating your intention to personally finance participation
Please submit materials to email@example.com by January 29, 2016.
Questions? Please email Bill Boozang (firstname.lastname@example.org).
Administration Building, Room 114
1700 Asp Avenue
Norman, OK 73072-6400
800.807.2243 | email@example.com
Association for Continuing Higher Education
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