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Five Minutes with ACHE

  • August 17, 2015 4:52 PM | Anonymous

    Join us at the ACHE 2015 Annual Conference and Meeting in St. Louis, Missouri this November and experience an exciting and informative concurrent session from Dr. Marc Wilson, Southern New Hampshire University. This session is appropriate for faculty who teach online courses and administrators who oversee and/or develop online programs and are interested in discussing what makes for successful online teaching. This session will examine the role of the faculty member in online instruction, not the course design process.

    Conference Presenter 











    Presenter: Marc Wilson, Director of Accreditation and Program Review for the College of Online and Continuing Education at Southern New Hampshire University

    Bio: Dr. Marc Wilson has been actively involved with higher education for over 30 years in a variety of roles including adjunct instructor, full-time professor, director of counseling, academic dean and department chair. He is currently the Director of Accreditation and Program Review for the College of Online and Continuing Education at Southern New Hampshire University where he previously served as an Assistant Dean. He is a past Chairperson of New England Division of the Association for Continuing Higher Education. His interests include adult student retention, general education, curriculum and student assessment, regional accreditation and faculty development. He has given workshops, invited addresses and keynote presentations on a variety of topics at regional and national academic conferences throughout the country.

    Assessing Online Faculty Effectiveness: The Development and Validation of a Rubric

    Higher education in general and online education in particular are under increasing pressure to demonstrate their efficacy. Despite the acknowledged importance of the role of the faculty in student success, little empirical work has been published regarding the assessment of online faculty performance. After a brief review of the relevant literature, this session will present an overview of the process of developing and validating a rubric for the assessment of online faculty performance in use at the College of Online and Continuing Education at Southern New Hampshire University. A discussion of the relationship between faculty performance and student success will follow.

    ACHE Conference Presentation Details: 

    Session Title: Assessing Online Faculty Effectiveness: The Development and Validation of a Rubric
    Time: Monday, Nov 9 2015, 3:00–4:00 pm

    To find more exhilarating conference presentations which are relevant to you, view our conference schedule here

    Each year, ACHE conference presenters find innovative ways to connect with their audience prior to the conference. Leading up to the event, presenters will share their outlooks on various continuing education topics by writing blog entries in order to provide informative insights about their presentations and the field. This blog series allows our presenters and audience members to establish a dialog prior to the conference. Please feel free to comment on this blog post to start an interactive discussion among presenters, audience members, and interested parties.



  • August 10, 2015 12:13 PM | Anonymous

    Are you a key member of an enrollment, admissions, or student support services team at your higher education institution or organization?  "Customer Service at the Collegiate Level" presented by Ann Merrifield at the ACHE 2015 Annual Conference and Meeting will provide you with the opportunity to discover best practices when providing excellent customer service to students. What's more, you'll gain insights on ways to improve interdepartmental collaboration and client support services. Here is an exclusive inside look at Ann's upcoming presentation. 

    Conference Presenter 

    Presenter: Ann Merrifield, Director of Business Development, Columbia College

    Bio: Ann Merrifield has over 24 years of workforce development and teaching experience, a Master’s degree in Education with a concentration in Curriculum Development and Instruction, and a BS in Education with a concentration in Special Education.  One of Ann’s top strengths is her Positivity, which she believes is what gets her through just about everything.  She was born and raised in Iowa, which explains her sense of humor.

    Customer Service at the Collegiate Level

    How many workshops on customer service have you attended in your lifetime? More than one, for sure!!  You probably know the importance of “Giving them the Pickle” and “Making their Day”.   And how often do you hear phrases such as “the customer is always right” and “going above and beyond”?   In the collegiate setting, providing excellent customer service is more than just “keeping the students happy”.  It’s having streamlined processes in place so that our students receive timely responses to their questions.  It’s having a well-trained staff in order to meet students’ needs.  It’s creating a stress-free enrollment process.  And it’s not just about the students – parents, other departments, even coworkers are customer, too.  So on top of making sure your processes work, you also need to think about methods and styles of communicating with the myriad of customers that walk through your gates.  In the workshop “Customer Service at the Collegiate Level”, you will have opportunities to discuss and process the meaning of customer service in the academic setting and share strategies for enhancing the level of customer service you provide.

    ACHE Conference Presentation Details: 

    Session Title: Customer Service at the Collegiate Level
    Time: Tue Nov 10 2015, 2:15pm–3:15pm, Session 5 

    To find more exhilarating conference presentations which are relevant to you, view our conference schedule here

    Each year, ACHE conference presenters find innovative ways to connect with their audience prior to the conference. Leading up to the event, presenters will share their outlooks on various continuing education topics by writing blog entries in order to provide informative insights about their presentations and the field. This blog series allows our presenters and audience members to establish a dialog prior to the conference. Please feel free to comment on this blog post to start an interactive discussion among presenters, audience members, and interested parties.



  • August 05, 2015 12:56 PM | Anonymous

    Are you involved in managing non-credit programming? Whether you're a program director, dean, or a professional staff member, you'll find valuable takeaways during the roundtable session titled "Common Issues in Noncredit Programming."  Presenter Russ O'Neill will provide you with the opportunity to open a dialog with an industry leader who has over five decades worth of experience in higher education.

    Conference Presenter 

    Presenter: Russ O'Neill, World Instructor Training Schools

    Bio: Russ O’Neill retired in 2013 after spending 50 years in education.  After being a teacher and assistant principal at the secondary level, the second half of his career was spent in higher education.  He served as an administrator of several proprietary institutions before becoming director of continuing education at The University of Akron Wayne College and Stark State College in Ohio.  Currently, Russ is a director of partnership development for World Instructor Training Schools (W.I.T.S.).

    Common Issues in Noncredit Programming

    Planning noncredit courses and programs involves many unique challenges, issues and concerns.  For example, how do you determine course fees in a way that is beneficial for both students and institution?  What discounts might you want to consider?  Should you always use regular faculty for instructors, or is there a value in sometimes going outside the institution?  Determining instructor compensation can also be a challenge.  Sometimes there are organizational barriers that often create clashes between credit and noncredit programming.  It is important to find ways to overcome those barriers.  Partnerships and collaboration with outside organizations and individuals can often be beneficial to noncredit programs and can help you develop new courses.  There are many professional fields that require continuing education hours for license or credential renewal.  Is your college or university taking advantage of the many arenas where CE offerings can add to both the reputation and the bottom line of your unit?  This roundtable discussion will offer attendees the opportunity to share these and other challenges and successes and hear what others have done.  This is not a theoretical discussion.  You should go away with at least a few practical ideas to implement when you get back to the office.

    ACHE Conference Presentation Details: 

    Session Title: Common Issues in Noncredit Programming
    Time: Tue Nov 10 2015, 2:15pm–3:15pm, Session 5 

    Session Description
    Whether it's planning noncredit courses or noncredit programs, the issues and concerns are the same. This roundtable session will cover topics such as pricing, finding instructors and determining salaries, the offering of discounts, benefits of partnerships and collaborations, overcoming organizational barriers, and discovering and developing new courses. Come hear what others are doing and share your challenges and successes as well.

    To find more exhilarating conference presentations which are relevant to you, view our conference schedule here

    Each year, ACHE conference presenters find innovative ways to connect with their audience prior to the conference. Leading up to the event, presenters will share their outlooks on various continuing education topics by writing blog entries in order to provide informative insights about their presentations and the field. This blog series allows our presenters and audience members to establish a dialog prior to the conference. Please feel free to comment on this blog post to start an interactive discussion among presenters, audience members, and interested parties.


  • August 03, 2015 5:02 PM | Anonymous

    Regis GilmanDear Colleagues, 

    Both as President of ACHE and Dean of the School of Continuing Education at Eastern Illinois University, I’m sensitive to the costs associated with conferences and travel, particularly in lean budgetary environments. In considering how we build the conference agenda, we strive to take into account your needs as CE and distance learning staff. We’ve asked ourselves: How will the content impact the mastery of your current skillset? How will it further increase value by allowing you to add or gain new skills to remain competitive in your field? Take a look at this three step guide to help you and your boss legitimize your trip to ACHE 2015 in St. Louis.

    1. Select Your Perfect Agenda

    First, I encourage you to choose the most appropriate agenda for your institution or organization. With over 50 sessions from leaders in the field of continuing education, we offer an array of excellent professional development presentations. Our sessions focus on: 

    • Credit Programming
    • Non-Credit Programming
    • Online Programming
    • Post-Traditional Students
    • Student/Client Support Services
    • Marketing / Social Marketing
    • Budget and Finance
    • Leadership 
    • Workforce Development
    • Military Education
    • Degree Completion
    • Corporate Training
    • Prior Learning Assessment
    • Competency Based Education 

    To find conference sessions that relate directly to you and your organization, visit our visit our schedule page to see our presentations in full detail. – View Full Schedule Here

    2. Anticipate to Strengthen Your Networks

    Second, I’d like to emphasize that networking and learning from colleagues is at the heart of ACHE. You will meet professionals from across the field who share your passion for continuing higher education. You’ll be able to strengthen existing relationships and make new connections during our concurrent sessions, workshops, roundtables, dinners, outings, and ceremonies. Pre-conference networking is critical as well. We want each conference attendee to be making connections prior to the conference using ACHE’s Twitter, Facebook Group,  or LinkedIn Group page as a great way to connect with colleagues new and old to then meet in person at the Conference in St. Louis.  Remember to use our official conference hashtag - #ACHESTL

    3. Plan to Make Your Trip Cost Efficient 

    Third, note that additional cost savings come from Early Registrations, multiple registrations for the same institution, and savings through breaks and meals provided as part of the conference.  You’ll find ACHE always a great value.  Find out more about our conference location - the beautiful Saint Louis Union Station Hotel - travel details, and links to registration on our conference website. – View Travel Details and Registration Links 

    Three more months and the conference will be here. Keep checking the website for updates on keynotes, exhibitors, special events, etc.  I can hardly wait to see you again. 

    Regis M. Gilman






    Regis M. Gilman
    2015 President, ACHE
  • July 27, 2015 1:07 PM | Anonymous

    Leaders like you help drive the ACHE Annual Conference and Meeting. Volunteers act as session presiders, information desk assistants, and information technology consultants. This year, we need your support in St. Louis, Missouri at the 77th ACHE Annual Conference and Meeting. In order to advocate for support at our upcoming conference, we thought we would share with you some memories from previous conferences, illustrating the valued role of our volunteers. 

    volunteer 1

    Volunteers from various higher education  institutions help run the registration desk at ACHE 2014 in Las Vegas, Nevada. 

    Volunteers 2

    Help desk volunteers answer questions, direct people, and keep track of operations. IT volunteers assist with projectors, communications, and other technical issues at the conference. 

    volunteer 3

    Our volunteers come from all corners of the United States and Canada. They are integral to the success of the conference. 

    Please join us at our upcoming Annual Conference and Meeting in St. Louis Missouri on November 9th - 11th and volunteer. We currently need assistance in the following positions:

    "Proceedings" Editor

    The Proceedings of the Annual Conference & Meeting of ACHE is both a complete report of the Annual Conference and an Annual Report of the Association's activities over the preceding year. This is a critical position with ACHE, and compensation is provided. | Learn more about this position and apply...

    Day Chair - Wednesday, November 11th

    Day Chairs are assigned one day of the conference for which they are then responsible for coordinating the day’s session presenters and presiders regarding presentation needs and registration. During the conference, Day Chairs give announcements at the end of each general session and lunch, such as changes to the schedule. | Learn more about Day Chair duties and sign up...

    Other On-site Volunteer Opportunities

    • Presider for concurrent session/workshop
    • On-site registration & information desk
    • Signage - change signs for sessions
    • Information Technology (IT) support

    Thanks again for your support and considerations and we look forward to seeing you at the 2015 Conference in St. Louis. #ACHESTL
  • July 20, 2015 2:09 PM | Anonymous
    A recent survey of the ACHE membership found that members consider networking and connection making to be among the greatest benefits of ACHE Membership. The opportunity to meet, interact, and exchange ideas with other professionals with common interests is central to success in the field of continuing education. Accordingly, ACHE recognizes that social media networking is continuously proving to be a great tool for establishing critical connections that drive professional growth and inter-connectivity. 

    This year's ACHE Annual Conference and Meeting in St. Louis, Missouri is featuring relevant and informative presentations on social media networking, including a roundtable discussion which will provide detailed insights on how to utilize social media to market your programs, make meaningful connections with your target audience, and partner with others across your institution and community for collaborative campaigns. 

    Better Together: Connecting with Your Audience through Social Media
    Tue Nov 10 2015, 2:15pm–3:15pm

    PRIMARY PRESENTER
    Cheryl Rodewig, Kennesaw State University, College of Continuing and Professional Education

    Brief Bio:
    Cheryl Rodewig has worked with social media personally and professionally for nearly a decade, developing creative content ranging from blogs to videos. Before joining the College of Continuing and Professional Education as their social media specialist, she ran her own business offering social media consultation, design and management. Whether your audience is clients and prospective customers or just family and friends, she believes social media at its core is about sharing stories.

    View more exciting ACHE 2015 Conference Presentations and justify your trip to St. Louis!

    Official Conference Hashtag: #ACHESTL

    In addition, ACHE has a social media based webinar scheduled for July 23rd, 2015.

    ACHE Summer Webinar Series

    Using Social Media Tools to Help Adult Students Learn and be Successful

    Registration

    • ACHE - Non-Member – $30.00 (USD)
    • ACHE Member – Free

      Register Now!

    Webinar description:

    Social media is not a new topic, but has becoming an increasingly important part of the academic landscape…and not just for marketing classes.  Regardless of the platform, the integration of social media into courses can improve instructor/student communication, enhance course quality and help elevate learning to the next level.  This session will discuss how the most common social media platforms can be utilized in courses, whether online or face to face, and demonstrate some of the concrete benefits of its integration.  Attendees will leave with a greater understanding of the opportunities social media presents to educators and concrete strategies they can implement in their departments and courses.

    Presenter:

    Meleena Eaton

    Meleena Eaton
    Faculty lead, College of Online and Continuing Education
    Southern New Hampshire University

    m.eaton@snhu.edu
    https://www.linkedin.com/in/meleenaerikson

    Meleena Eaton has been working in marketing for nearly 20 years and teaching in higher education for over 10.  She is currently a full time faculty member in the marketing department at Southern New Hampshire University.  She has been working with social media since its formative years and has seen the benefits of its use in business and in academia.

  • July 13, 2015 12:42 PM | Anonymous

    ACHE is thrilled to collaborate with Southern New Hampshire University (SNHU) to bring you the second installation of the Summer Webinar Series on July 23rd. Meleena Eaton, Professor of Business and Marketing at SNHU, will be presenting an exciting webinar titled "Using Social Media Tools to Help Adult Students Learn and be Successful." 

    This session will discuss how the most common social media platforms can be utilized in courses, whether online or face to face, and demonstrate some of the concrete benefits of its integration.  Attendees will leave with a greater understanding of the opportunities social media presents to educators and concrete strategies they can implement in their departments and courses.

    Presenter Biography:


    Meleena Eaton has been working in marketing for nearly 20 years and teaching in higher education for over 10.  She is currently a full time faculty member in the marketing department at Southern New Hampshire University.  She has been working with social media since its formative years and has seen the benefits of its use in business and in academia.

    According to Meleena:

    Social media is not a new topic, but has becoming an increasingly important part of the academic landscape…and not just for marketing classes.  Regardless of the platform, the integration of social media into courses can improve instructor/student communication, enhance course quality and help elevate learning to the next level. 

    Please join us on July 23rd at 2:00 pm Central Time to participate in this incredible professional development opportunity. 

    Registration

    • ACHE Member Registration – Free

    • Non-Member Registration – $30.00 (USD)

            Click here to Register



  • July 06, 2015 3:27 PM | Anonymous

    When she came into the Dean’s office, the student was confrontational right from the start. “I’m not learning a thing in this course. The teacher is not giving me the responses I need.”

    Sound familiar? I suspect many similar incidents are being played out around the world, particularly with adult learners in an online course. There are many possible ways to address this kind of situation, but one of the most important is to be sure that students understand the learning model that your school is providing. This will help get students on your side and increase retention.

    Many, if not most, online schools have adopted some form of what is broadly known in educational theory as “constructivism,” the idea that students construct their own knowledge of the subject matter through a variety of interactions, including diligent self-study of texts and peer-to-peer learning. Constructivism contrasts with the so-called traditional learning formats that put greater emphasis on transferring knowledge from teacher to student.

    Although your school may not have consciously decided that you will follow a constructivist model, it’s likely that you have the basic elements of it already in place in your online courses. For example, in many schools it is decidedly a negative if the instructor provides too much in the way of hints to difficult questions in assignments. The same kind of consideration applies to discussion questions. The best discussion questions do not have definitive answers; they are meant to provide learning opportunities by encouraging interpretation, sharing of prior knowledge, and having students participate in challenging academic argumentation.

    When students start by complaining they are not being given the right responses it may be a sign their expectations are not in line with the learning model you are providing. While I personally believe (as my co-author and I state in our book) that students should be exposed to the theories behind the practice of online education, there are plenty of ways to get students on your side simply by telling them truthfully what kinds of learning opportunities they can make in your online classrooms, particularly through discussions. Some language you might adopt: “Meet students from all over the world. Exchange ideas and perspectives. Learn from your fellow students with backgrounds in healthcare, science, social work, psychology, business, education and more. Develop career-boosting learning partnerships and friendships online. Hone the group project skills you will need for professional success.” I think you will find that students will not be disappointed if you build up these kinds of expectations. In all the classes I have taught students uniformly placed discussions as the most enjoyable and worthwhile aspect of the course (way ahead of the textbook and the instructor).

    In short, students are less likely to complain if they know what kinds of learning methods and challenges they will face. You can get them on your side by clearly explaining what you have to offer – and that may not be your subject matter expertise so much as their opportunities to build their own knowledge.

    - Anthony Birch, Ph.D.

    Website: http://aceyouronlinecourse.com
    Blog: http://aceyouronlinecourse.blogspot.com
    FaceBook: http://facebook.com/aceyouronlinecourse
    Email: tbirch@outlook.com

  • June 29, 2015 1:26 PM | Anonymous

    Regis GilmanDear ACHE Colleagues,

    Good morning from the beautiful Eastern Illinois University campus in Charleston, Illinois. As the month of June ends and July approaches, I wanted to reach out to the membership with some critical updates about the results of the ACHE 2015 Elections and the 2015 Conference in St. Louis, Missouri.

    Firstly, I wanted to express my deepest appreciation for all of the candidates who ran for ACHE national leadership positions. Although only one candidate for Vice President and three Board of Directors could be selected, all of the leaders on the ballot showed great enthusiasm to continue their dedicated support for the association.

    It is with great pleasure that I announce the newly elected Vice President and Members-at-Large for ACHE:

    Vice President:

    Bill Boozang, Associate Vice President and Dean, Online & Continuing Education at Newbury College

    Directors-at-Large

    Tim McElroy, Dean of the Muskogee Campus at Northeastern State University

    Amy Johnson, Director, Quality Enhancement Plan at East Tennessee State University

    Patti Spaniola, Continuing Education Program Director and Meeting Planner at University of West Florida

    We welcome the new members of the Board and Vice Presidency and we are honored to be guided by the visionary leadership, devotion, and origination that they offer to the association.

    In addition, the ACHE Conference Planning Committee has been hard at work setting the intricate foundation for the 2015 Annual Conference and Meeting which is taking place at the luxurious and unique Union Station Hotel in St. Louis, Missouri on November 9-11th.

    Recently, the concurrent sessions, workshops, and roundtables have been announced and I am proud that we have such an excellent and informative conference in store for you. The conference offers an array of professional development presentations that span the gamut of continuing higher education topics: credit and non-credit programming, competency-based education, online learning, adult student programming, continuing education marketing, technological disruption, higher education partnerships, degree completion, and much more. I encourage you to take several minutes of your day today to review the conference schedule and determine which sessions apply directly to you. By discovering these appealing professional development opportunities, I hope that you will make plans to join the new leadership of the association at the annual conference.

    View the schedule here. 

    Thank you for all that you do in our field, and I hope that you have a great 4th of July weekend.



    Regis M. Gilman
    ACHE President, 2015


  • June 22, 2015 10:39 AM | Anonymous

    As the summer solstice shines down on the Northern Hemisphere, gears turn at ACHE. Recently, the schedule for the 2015 Annual Conference and Meeting was released, detailing an excellent series of presentations ranging from workshops to concurrent and round table discussions. 

    While reviewing the schedule, several presentations caught my interest. Firstly, I noticed a concurrent session titled "Improving the Recruitment and Success of Underrepresented Populations and Veterans through Continuing Education." The description reads: 

    "The dramatic shifts in regional demographics and workforce employee demands have highlighted the need for colleges and universities to better utilize their strategic enrollment management (SEM) techniques with their continuing education programs. By providing a series of best practice initiatives, the round table presenters will highlight successful recruitment and program completion techniques for targeted student populations. The roundtable will provide specific SEM planning tactics for serving underrepresented, working adult, and veteran students."

    This presentation is promising. It includes some of the core concepts in ACHE: non-traditional students, enrollment, and strategic recruitment initiatives. I would very much like to attend this session. What's more, the presenters of the session are from St. Louis University which is located roughly four miles away from the St. Louis Union Station Hotel, our conference site. It is exciting to consider that continuing education professionals from the surrounding region will be attending the conference. This will undoubtedly enrich the learning and networking atmosphere. 


    Another presentation that I found interesting is titled "Conversations with Editor of JCHE." JCHE stands for the Journal of Continuing Higher Education. The description is as follows: 

    "The Journal of Continuing Higher Education (JCHE) is a refereed journal published three times a year featuring major articles and shorter columns of professional interest. The journal is sponsored by the Association of Continuing Higher Education. This session is with the Editor to discuss how to publish and what to publish. Participants are encouraged to bring any ideas they would like to consider for publication or give feedback to the Editor about the possible content."

    This session is extremely interesting to me because I currently serve as the Managing Editor of a peer reviewed education journal. I  would love to hear more about JCHE's editorial leadership and how they oversee the editorial process. The digital version of the Journal of Continuing Higher Education can be accessed by ACHE members  here: http://acheinc.org/our-resources

    I encourage the reader of this blog to view the entire conference schedule and find interesting and relevant sessions and presentations. The schedule can be found here: http://acheinc.org/ache2015/program-details

    Sincerely, 

    Stan Khrapak
    Operations Associate
    Association for Continuing Higher Education

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