Dear ACHE Colleagues,
Greetings from Framingham State University in Massachusetts. June is upon us and it is time to share the results of the ACHE 2016 Election.
First, let me express my deepest appreciation for all of the candidates who ran for ACHE national leadership positions this year. Although only one candidate for Vice President and two Board Directors could be selected, all of the leaders on the ballot showed great enthusiasm to continue their dedicated support for the association.
It is with great pleasure that I announce the newly elected Vice President and Directors at Large for ACHE:
Pamela J Collins, Academic Dean and Executive Director at Philadelphia University
Directors at Large
Tina Marie Coolidge, Manager, Academic and Support Services Center Academic Advisor for Nursing Undergraduate Program at Drexel University
James E. Shamlee Jr., Program Coordinator, Military Services & GoArmyEd POC at The University of Alabama
We welcome the new members of the Board and Vice Presidency and we feel privileged to be guided by the commitment and leadership that they offer to the association.
Thank you for all you do in our field.
ACHE President, 2016
The ACHE Spring Regional Meetings have concluded and I am back on campus. My travels took me to Durant, Oklahoma; Chicago, Illinois; Ocean City, Maryland; Charleston, South Carolina; and Hooksett, New Hampshire. Each region had its own unique conference theme with outstanding presentations and keynote speakers. Common to all regions was the dedication and commitment of ACHE members to our profession, to our communities, and the students we serve. ACHE is a volunteer organization; it would not exist without the hard work of its members. My heartfelt thanks go out to all who worked so hard to make each of the Regional Conferences so successful and productive.
For me, this is an emotional time of the year. It’s that time of the year where we hear through our commencement ceremonies stories of lives changed. We know the stories because we have worked alongside many of the graduating students, doing what we could to help them overcome obstacles and stay the course. Who among us does not melt at the look on the faces of children standing proudly to clap and cheer parents, grandparents, aunts, and uncles who stand as role models? This is when we know we make a difference through the work that we do.
Preparations are well underway for ACHE’s 2016 Annual Meeting & Conference which will take place October 17-19 at the historic Hotel Monteleone in New Orleans. This year’s theme is “Innovation, Transformation, and Service in Higher Education: Creating Pathways to the Future.” Registration is now open, and you can find out more and register at acheconference.org. Please mark your calendars for October. I look forward to meeting you all in New Orleans.
ACHE is excited to collaborate with Kevin Schwenker of Schwenker & Associates to bring you the next installation of our 2016 Webinar Series on June 1. Kevin, a management consultant, will be presenting on a topic that has taken education organizations by storm—mentoring.
You’ve probably heard of mentoring and might have even considered using it in your organization. Often, however, there is confusion about what mentoring really means, what support it requires, and what kind of direction it needs to be successful. This session will teach you everything you didn’t realize you needed to know about mentoring and how to make it work for your institution. Attendees will leave with a greater understanding of the opportunities mentoring presents to educators and a firm understanding of its potential to be used as continuing education to your target markets.
For more information about the webinar and how to register, please visit the webinar event page. Members can also view resources from past ACHE webinars by visiting our Webinar Catalog.
Please join us June 1 at 1:00 pm Central Time to participate in this professional development opportunity.
Kevin Schwenker, FCMC, OES, has been consulting to management in the fields of strategic planning and change implementation, human resources talent development and project management and since 1986. He has led a wide range of multi-faceted consulting projects locally, nationally and internationally, for private, public and not-for-profit sector clients.
In addition to his consulting portfolio, Kevin is an instructor with the MBA program of the Sobey School of Business, Saint Mary’s university. He has also taught internationally, serving as an adjunct professor at a private management graduate school in Chennai, India.
Kevin has a history of mentoring to youth; especially young entrepreneurs where his expertise and dedication has played an instrumental role in helping launch young and emerging entrepreneurs’ careers and businesses. He was recognized by Futurpreneur Canada (a national, not-for-profit organization which provides funding combined with mentoring services to entrepreneurs) as the National Mentor of the Year in 2010. And in 2012 was awarded a Queen Elizabeth II Diamond Jubilee Medal for his volunteer work as a mentor to young entrepreneurs.
He has designed and delivered a number of introductory courses and in-depth workshops on Mentoring. This has included workshops for delivery through Continuing Education in Canada. As a result, he was hired to deliver an Executive Level workshop to the ACHE Board and was also an invited workshop speaker at the ACHE national conference in St. Louis in November 2015.
This piece was written by Trey Mireles, newsletter editor and a primary consultant in the area of faculty development for the Council for Accelerated Programs (CAP).
Recently I was grocery shopping with my family and a smiling young woman approached me. She was excited and spoke so quickly I didn't catch what she was saying at first. My wife gave me a funny look, one I've seen before, a knowing look that helped me understand what was happening. The young woman was a student from an online course I had previously taught and as she relaxed I was able to hear more of her story.
During the semester she had reached out to me. She was concerned she couldn't be successful in the course. Why? Because life had gotten in the way. At that time she was balancing the costs and the benefits of continuing the course and by reaching out to me she was considering another component of this analysis... she was engaged in what social psychologist refer to as the Social Exchange Theory where she subconsciously was weighing the costs and benefits of continuing not only the course, but her relationship with me as her instructor.
The Social Exchange Theory:
The Social Exchange Theory is an often subconscious (and sometimes conscious) analysis of the costs and benefits in a relationship. If the benefits outweigh the costs we maintain the relationship. Many factors go into these personal and professional relationships and each of us places different value on each factor.
While each of us places different value on each unique factor in our relationship, there are a few factors that consistently come up in education:
Benefit 1 - Caring
While we had never met in person the student recognized the empathy I was feeling. Students will do everything they can to succeed if they perceive their instructor cares about their success.
Benefit 2 - Passion
Passion is contagious. Be passionate about your content, your teaching and your students and that passion will be picked up by your students.
Benefit 3 - Structure and Organization
The most significant cost in a teacher/student relationship is frustration. Students should become frustrated however they should become frustrated by the content, not a lack of structure and organization in the course. Organization and structure allows the teacher to focus their frustration on content and providing resources to help them succeed you increase learning - research shows a little stress improves learning.
Benefit 4 - Flexibility
Be structured to be flexible. Being structured allows the instructor to be flexible as well. Using backwards design I can create courses where I focus on what students need to know. By doing so, I was able to be flexible with the students whose lives get in the way. I can ensure they are learning even if it doesn't happen within the traditional patterns and timelines I have set up.
Maximizing benefits such as caring, passion, structure/organization and flexibility are integral to student success. The same principles of the Social Exchange Theory and these four benefits in particular can be applied to other aspects of education as well.
Administration and Management:
Think of the best supervisor you have ever worked for. Now think of the worst supervisor. What was different? It's likely that the benefits greatly outweighed the costs with the best supervisor and the opposite was true for the worst. If you are in a management position focus on maximizing the benefits in your relationships with employees through caring, passion, structure and flexibility.
Advising and Student Support:
Whether it's an 18 year old traditional student, a returning adult interested in the flexibility of hybrid learning or a student whose several states away in an online program all students need to be feel supported. By investing in advising and student support models that maximize the benefits in the relationship between the student and the college you will increase persistence and retention.
In faculty development, the teachers become the students. Model for them how caring, passion, organization and flexibility can change the relationship and the dynamics in the classroom.
Trey Mireles is the interim Director of Psychology and Faculty Development at Bay Path University and a 2014 recipient of the Council on Accelerated Programming (CAP) Excellence in Teaching Award for his work as a Psychology Instructor in online, on-ground and accelerated formats. With his degrees in Psychology, Trey has an array of experience working in special education, psychotherapy and college teaching. This mix of education and experience allows Trey to apply his understanding of social sciences and neuropsychology to course design, instruction and facilitation of trainings and workshops with other educators. Connect with Trey via email (email@example.com) or Twitter (@MirelesTrey).
This piece was written by Kayla Ohmes and Farah Habli, doctoral candidates in Higher Education Administration at Saint Louis University. “Promoting ‘Traditional’ Student Services to Degree-Seeking Evening Students: Examining barriers of your unit in reaching this growing demographic” was originally presented at the ACHE annual conference, November 2015 in Saint Louis, MO. We look forward to seeing you at ACHE 2016 in New Orleans for even more fantastic discussions.
There is a shortage of student services made available to students who enroll in evening courses. While daytime students have access to these offices with traditional 9:00 a.m. – 5:00 p.m. business hours, evening students often do not. These student services include but are not limited to: academic advising, career resources, Cashier/Bursar office, tutoring and writing assistance, disability/accommodation services, financial aid counseling, and student health services. While many institutions promote evening programs as flexible and convenient to the working professional and adult student, this flexibility often comes at a price – a campus full of student services offices that are closed by the time the evening student arrives to campus.
Examining Barriers of Your Unit in Reaching This Growing Demographic
This is a series of questions to consider when evaluating the student services available to evening students on your campus.
Remember, even small steps can make a big impact to these students. Consider the following:
1. A dedicated page on your unit’s website that specifically list the campus resources that are made available to evening students. Office hours, contact information, and campus address are helpful.
2. Consider working with your Parking and ID Card Services office to allow students to take care of these action items during their Orientation. This may require Parking and Card Services to stay open an additional hour or two in the evening, but with advanced notice (and this occurring only once a term), there is a greater likelihood to accommodate the request. From a customer service standpoint, this partnership among units goes far with the students!
3. Consider adjusting hours in your unit one or two nights each week. An hour or two extended into the evening can make a huge impact on delivering student services to evening students. This is particularly valuable in areas such as academic advising that aid in promoting meaningful student-staff interaction and fostering student success. Be sure to market the change to students as a way to emphasis customer service and a nod of recognition to the various roles your students are juggling (school, work, family, etc.).
Kayla Ohmes works at the John Cook School of Business at Saint Louis University and manages all aspects of Student Services and Academic Advising for graduate business students. She also serves as an instructor for a First-Year Experience seminar and is a doctoral candidate in the Higher Education Administration program at Saint Louis University.
Farah Habli is a graduate of the Lebanese American University, Beirut, Lebanon, where she earned master's degrees in Educational Leadership. Currently, she is a doctoral student at Saint Louis University in the College of Education, where she is pursuing her PhD in higher education administration. Her primary research focuses on recruiting and the mobility of international students to higher education institutions.
It’s time again to submit applications for ACHE’s annual Call for Awards! ACHE’s Awards and Honors are given each year to exemplary individuals and programs in honor of outstanding contributions to the advancement of continuing education.
If this is your first time considering applying for an award, you might be asking yourself why you should take the time to put together your nomination. Here are just a few reasons to go ahead and click “submit.”
Aren’t sure about which award is best for your purpose? ACHE offers awards or honors for several different categories designed to stimulate, encourage, and reward people just like you. The deadline to submit is April 30th, so get started on your submission today.
Open to: All members and non-members
The Leadership award is the highest award presented by ACHE and recognizes an individual who has made extraordinary contributions in leadership, theory, and practice in continuing higher education on a national or international level. The focus of this recognition is on contributions of a general nature that extend beyond Association activities.
Spotlight on a 2015 Winner: Dr. Susan Elkins has been working in continuing education for more than two decades. Currently, she serves as Chancellor of the University of South Carolina Palmetto College, a new USC system-wide effort that focuses on access, affordability, and flexibility of bachelor’s degrees delivered online and at campuses across the state. Elkins was previously honored with the Milton J. Phillips, Jr. Award for Outstanding Leadership and Service in Continuing Higher Education in Tennessee, and has been very active in numerous other professional and civic organizations throughout her career that have focused on student access and success.
Click to Find More Information & Submit
Meritorious Service Award
Open to: All members
The Meritorious Service award recognizes individuals for their outstanding leadership, performance, and service to continuing higher education at their own institution and within the Association for a minimum of five years.
Spotlight on a 2015 Winner: For more than eight years, Nora Felde’s impact has been felt in the registration department of the College of Continuing and Professional Education at Kennesaw State University. Felde’s passion for helping military veterans re-acclimate to civilian life led her to the role of the College’s military liaison. In this position, she is instrumental in assisting veterans and their spouses who qualify for educational benefits. Felde has assisted more than 50 service members in just two years.
Click to Find More Information & Submit
The Emeritus award provides recognition to Association members upon their official retirements from their major continuing education roles at their institutions.
Spotlight on a 2013 Winner: Ruth Bettandorff served for more than 25 years in a variety of teaching and administrative roles in continuing education in four states (Mississippi, Pennsylvania, Kentucky, and Georgia) and five universities. Bettandorff’s career was one of continuous growth and increased responsibility. She worked at private and public as well as regional and flagship institutions. She announced her retirement from her position as Assistant Vice President for Academic Affairs and Director of the Gwinnett Campus at the University of Georgia in 2013.
Rising Star Award
Open to: Staff from ACHE member institutions or organizations, or someone with sponsorship from an ACHE institutional or organization.
The Rising Star award recognizes individuals who are new to the field of continuing education and developing or contributing to the development of an outstanding program or division within a CE unit. Examples include contributing to a credit or non-credit program, a certificate program, or extending the audience of a program.
Spotlight on a 2015 Winner: Danielle Brown is the Professional Education and Outreach Director at the Kansas State University Salina Campus, a position she has held since April 2013. In her two years as the Professional Education and Outreach Director, Danielle has developed several new credit, noncredit, and certificate programs, expanding K-State Salina’s outreach both in the community and beyond.
Distinguished Program Award – Credit & Non-Credit
Open to: Institutional and Organizational members in good standing
Distinguished Program Awards are presented each year at the Association's Annual Meeting and Conference. Awards are presented for outstanding credit and non-credit programs that show innovation, originality, or success.
Spotlight on a 2013 Winner: The Experiential Learning (EXL) Scholars Program at Middle Tennessee State University was designed to enhance student learning through a comprehensive program of experiential learning activities by providing students with opportunities for hands-on experiences in their fields of study beyond the traditional classroom. The overall mission of the EXL Program was that students who participated in EXL through the completion of hands-on learning projects in their classes, external service-learning, internship activities, and/or campus community service projects would be better equipped to live productively and to think logically, critically, and creatively.
Creative Use of Technology
This award recognizes ACHE members for their innovative uses of instructional and distance learning technologies in lifelong learning. Both credit and non-credit programs are eligible for nomination, as are uses of learning technology for student services, research, marketing, or administrative projects.
Spotlight on a 2015 Winner: Leveraging underutilized technology resources, Regional & Continuing Education at California State University developed the Connect • Learn • Engage program to break down barriers caused by distance from campus and Connect campus faculty, staff, students, and their community. The program provided opportunities to Learn from experts from around the globe and encouraged people to Engage in the content using webinars, recorded academic forums, and student services presentations.
Older Adult Model Program
The Older Adult Model Program Award recognizes an ACHE member for a program or activity that provides outstanding learning opportunities and/or service to an older adult population.
Spotlight on a 2015 Winner: The Osher Lifelong Learning Institute at California State University San Marcos is a non-profit organization established to improve quality of life for adult learners over 50 years of age through higher education and the arts. The Osher program provides a wide array of educational programming taught by university professors and experts in their respective fields.
Outstanding Services to Underserved Populations
This award recognizes ACHE members for innovative lifelong learning programs that demonstrate outstanding service to underserved populations. Both credit and non-credit programs are eligible for nomination.
Spotlight on a 2013 Winner: In attendance for Murray State University’s 2012 Independent Living Conference were 125 foster teens, ages 16-21, as well as their foster parents, and social workers. During the conference, teens heard motivational speakers, all foster care alum themselves, who have gone on to become successful businessmen, judges, teachers, and musicians. The speakers shared relatable stories of growing up in the foster care system and how they overcame their obstacles. The foster teens came away from these sessions feeling inspired and hopeful for their futures.
Crystal Marketing Award
Open to: Institutional & Organizational members in good standing
The Crystal Marketing Award recognizes an ACHE institution that achieves significant results from a marketing communications tool through a print, broadcast or electronic medium. The strategic approach, quality of the work, and results achieved are important criteria in determining the winner.
Spotlight on a 2015 Winner: The On Track campaign created awareness of Kansas State University’s educational options to help adult learners get on track to a bachelor’s degree. The campaign included print material, radio spots and interviews, a television commercial, print and online advertising, a website, on-site informational sessions, and student story-based campaign messages. Of 42 university employees who attended informational sessions, as many as 13 applied for admission, were admitted, and enrolled in courses because of the campaign.
Spring has arrived! There’s so much happening around ACHE right now, and I thought I’d take a few minutes to update you on all our activities.
ACHE Regional Conferences and Meeting
Our ACHE regions continue to be busy with outstanding conferences. The Great Lakes, West, and Great Plains regions are to be congratulated for outstanding events and superior speakers. Still upcoming are the MidAtlantic and South meetings. Our New England region will meet this year in a blended format, with those unable to join in person able to participate virtually. ACHE is an all-volunteer organization, and I thank all of you for the work that you do to in the regions to provide ACHE members and friends with the most current and relevant information.
ACHE 2016 – New Orleans
Planning for the 2016 Annual Conference & Meeting is moving forward. The conference planning committee met in New Orleans at the Hotel Monteleone in early March, and we have some exciting and unique activities in the pipeline. We continue to receive proposals, and with our extended deadline of today, April 1st, I encourage each of you to share the great work that you are doing and submit a proposal. You can find out more about our Call for Proposals and submit your summary by clicking here.
Call for Awards
This year’s Call for Awards deadline is April 30th, so you still have plenty of time to nominate an individual or program for the great work being done in continuing higher education. Our awards are intended to stimulate, encourage, and reward outstanding contributions to the advancement of continuing higher education. Our individual awards categories are:
Our program award categories include:
You can find out more about our Call for Awards by clicking here, and remember, you have to be in it to win it!
Get Involved with ACHE – Become a Volunteer!
During my travels around the ACHE regions, I have heard one question again and again: “How do I get involved with ACHE? I want to do more but don’t know where to begin.” As a member-managed, all-volunteer organization, there are so many ways you can get involved, but we agree. We haven’t always effectively communicated what’s possible.
To rectify that, this Spring, we’re holding our first formal Call for Volunteers. Check out our ‘Get Involved’ page for details on what positions are currently open. You can then use the interest form on the same page to let us know how you’d like to participate. If you don’t see anything that interests you, then use the interest form to tell us what you would like to do. Working on one of the committees is a great place to start. Or you could get engaged with your ACHE Region. We look forward to hearing from you!
I’ll be traveling to Ocean City, Maryland for the ACHE MidAtlantic Regional Meeting on April 13, and then to Charleston, South Carolina for the ACHE South Regional Conference on April 18. I hope I see you there. And of course, I hope to see you in New Orleans in October for our 2016 Annual Conference & Meeting.
It may be spring, but for many of you I still need to say: stay warm and drive safely.
The ACHE Great Plains leadership invited A. David 'Dave' Stewart, retiring Associate Dean from Kansas State University Global Campus, to join attendees at their regional meeting and reflect on his years of service in higher education.
Dave shared with the group his experiences at K-State as their Global Campus led the way on significant technological shifts at the university, shifts that were simultaneously playing out at colleges and universities across the country. He described watching the development by students in their division of what would become K-State's learning management system, a system that the university as a whole later adopted. He then ruminated on changes he perceives are coming our way, changes for which he believes CE divisions will continue to lead the way.
When Dave returned to his office after the meeting, he took time to put fingers to keyboard to draft a thank you to the members of the Great Plains Region for their thoughtful invitation. Click the image below to view his message.
The 2016 ACHE Great Plains Regional Meeting was held March 3 & 4 at Southeastern Oklahoma State University in Durant, Oklahoma.
"How to Engage Prospects Through Your Inquiry Forms" by Mickey Baines was originally published at Fourth Dimension Partners.
What if there was a single question you could add to your inquiry forms that helped your recruitment team better engage your new inquiries? Well, I've not only written about it today, but I recorded a short video to demonstrate how to use it.
Our approach to inquiry forms are widely based on collecting data. That's what your student information system was created to do, and the "new" CRM's out there today have simply mimicked the approach.
In today's world of higher education recruitment, though, we need more than those basic questions; something that will help admissions tailor the message with prospects.
I've written before about the length of your forms, so I won't belabor the point today. But in our video blog, you'll see how this one question may allow you to remove several other questions on your form.
Click here to read the full post from Mickey...
Greetings from Framingham State University in Massachusetts. 2016 is upon us and the Spring semester is underway. For many, the excitement of seeing students back on campus and online has been overshadowed by financial concerns. Higher education institutions continue to find themselves financially challenged, and our continuing education units are being asked to increase their share of financial support. Alongside this, we often we see our role and value within the institution being questioned.
As a profession, we have shown ourselves to be adaptable and resilient. We excel at creative thinking and responding to business and community needs. We recognize and are responding to the expanding and diverse knowledge needs that are emerging in this era of rapid technology gains and disruptive shifts in global markets. We not only have a continuing role but a real opportunity for leadership within our institutions. However, we are not always successful at demonstrating the value and significant role that continuing education plays within our institutions in contributing to the well-being and improvement of the campus, community, state, nation, and even the world.
We need examples of best practice that our colleagues can replicate and that demonstrate our success at embracing new concepts, employing new tools, and forming partner¬ships that are appropriate for 21st century economies and societies. The theme for the 2016 ACHE Annual Conference and Meeting is Innovation, Transformation and Service in Continuing Higher Education: Creating Pathways to the Future. The conference theme is intended to demonstrate the many ways that continuing education is leading initiatives within their institutions. The 2016 Conference Call for Proposals is open and I encourage you to submit a proposal to share best practices and what is working for you with your ACHE colleagues.
Spring is also the time when the ACHE Regional meetings begin and I am excited about being able to attend all the regional meetings. I look forward to meeting you at your regional conferences to continue this conversation and to hear your thoughts on how ACHE can help you to continue to make a difference within your institutions, and to the communities and lives of those we serve.
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